bajok's Privacy Policy

1 What Information We Collect

bajok collects various types of information to operate its services properly. The details of that information are listed below:

1.1 Personal Identification Information

We store the information you provide during account registration, such as your full name, date of birth, national ID number (for age verification), email address, and mobile number. This information is stored in encrypted form in a secure environment and is used solely for account management and security purposes.

1.2 Financial Information

Your payment method details are required to complete transactions. bajok processes transactions via bKash, Nagad, Rocket, and bank transfer. We record your transaction history and details of deposits and withdrawals. All financial information is protected with SSL encryption.

1.3 Usage Information

When you use the bajok platform, certain information is collected automatically, such as:

• IP address and device identity
• Browser type and version
• Which pages you visited and how long you stayed
• Gaming activity logs (bets, wins, statistics)
• Login time and location (for cybersecurity purposes)

1.4 Cookies and Tracking Technologies

The bajok website uses cookies and similar technologies to improve your browsing experience. Cookies are used to remember your preferences, manage sessions, and monitor platform performance. You can disable cookies by changing your browser settings, though this may limit the functionality of some services.

2 Purpose of Information Use

bajok uses the collected information for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Age Verification: To ensure only users aged 21 or above have accounts.
• Financial Transactions: To process deposits, withdrawals, and bonus payments.
• Customer Support: To resolve issues via live chat and email.
• Security and Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To monitor excessive gaming behavior and provide necessary support.
• Platform Improvement: To analyze user experience and improve services.
• Legal Compliance: To comply with applicable laws and regulations.

Your information will never be used beyond these purposes and will not be sold to third parties.

3 Data Storage and Security

bajok applies industry-standard security measures to keep your personal information safe. The key elements of our security framework are outlined below:

3.1 Encryption Technology

All data transmissions are secured using SSL (Secure Sockets Layer) encryption technology. All information exchanged between your browser and bajok's servers is encrypted, making it impossible for third parties to read.

3.2 Data Retention Period

Information is retained for as long as your account is active and, after that, for as long as required by legal obligations. Even after an account is closed, records of financial transactions and identity verification are kept for a defined period.

3.3 Internal Access Controls

bajok staff may only access the information necessary to carry out their responsibilities. All staff operate under strict confidentiality agreements, and misuse of personal information is treated as a punishable offence.

4 Sharing Information with Third Parties

bajok never sells or rents your information for commercial purposes. However, in specific circumstances, limited information may be shared with trusted partners:

• Payment Processors: Minimal information is shared with payment providers such as bKash, Nagad, Rocket, and banks for transaction verification.
• Identity Verification Services: Trusted third parties may be used for age and identity verification.
• Game Providers: Information necessary to manage gaming activity may be exchanged with providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe.
• Legal Authorities: Information may be provided to relevant authorities in cases of court orders or legal obligations.

All third-party partners are contractually bound to comply with bajok's privacy standards and may use the information they receive only for the specified purpose.

5 User Rights and Controls

As a user of the bajok platform, you have the following rights over your own information:

5.1 Right to Access Information

You may request a copy of the information bajok holds about you at any time. We will take a maximum of 30 (thirty) business days to fulfill this request.

5.2 Right to Correct Information

If any information we hold about you is inaccurate or incomplete, contact us to have it corrected. After identity verification, corrections will be made as quickly as possible.

5.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, in cases of legal obligations or ongoing disputes, it may not be possible to delete all information immediately.

5.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can opt out via your account settings or through our support team.

5.5 Right to Object to Automated Decisions

You may request a human review of any decision made on the basis of an automated process (such as risk assessment or account restrictions).

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

6 Privacy Protection for Minors

bajok is a platform for users aged 21 or above only. We do not knowingly collect personal information from anyone who is a minor. Age verification is mandatory during the registration process.

If we become aware that a minor's information has been collected, that information will be deleted immediately and the associated account will be permanently closed. If a parent or guardian believes their child has registered in any way, please contact us immediately.

7 International Data Transfer

bajok's servers and infrastructure may be spread across multiple regions. Your information may be stored or processed on servers outside Bangladesh. In such cases, the country to which the data is transferred may not have the same level of privacy protection as Bangladesh.

However, wherever information is stored, bajok ensures that it remains protected in accordance with this privacy policy and is managed in compliance with applicable data protection regulations.

8 Responsible Gaming and Data

bajok uses your gaming activity data to ensure responsible gaming. This includes:

• Identifying excessive gaming patterns and sending alerts when necessary.
• Enabling limit-setting or temporary account suspension at the user's request.
• Analyzing long-term gaming history to provide personalized support.

Information collected through this process is completely confidential and used solely for the user's wellbeing. To learn more, read our Responsible Gaming page.

9 Policy Changes and Updates

bajok reserves the right to review and amend this privacy policy from time to time. For any significant changes:

• The update date on this page will be changed.
• Registered users will be notified by email.
• A notification may be shown when logging into the platform.

If you continue to use the service after a revised policy is published, you will be considered to have accepted the new policy. If you do not agree with the changes, you may request that your account be closed.

10 Applicable Law and Dispute Resolution

This privacy policy has been drawn up in accordance with applicable international data protection regulations. Any dispute or complaint relating to this policy will first be addressed through bajok's customer support team.

If it is not possible to resolve the matter directly with us, you have the right to file a complaint with the relevant regulatory authority. bajok is always committed to protecting users' rights.

11 Privacy Contact

If you have any questions, concerns, or requests regarding this privacy policy, contact us through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours, 7 days a week

Responses to privacy-related requests are generally provided within 7 (seven) business days. For urgent matters, contact us via live chat.